Privacy policy
Last updated: October 19, 2026
This Privacy Policy describes how grands-crus.wine (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on grands-crus.wine (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce any applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit directly to us through our Services may include:
- Contact details including your name, your address, your telephone number and your email address.
- Order information including your name, your billing address, your shipping address, your payment confirmation, your email address and your telephone number.
- Account information including your username, your password, your security questions and other information used to ensure the security of your account.
- Customer service information including the information you choose to include in the communications you exchange with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide us directly with certain information about you. Failure to provide this information could prevent you from using or accessing these features.
What information do we collect about your use?
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and our Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you requested, with a view to performing the contract we have entered into with you.
- When you visit our Site, open or click on the emails we send you, or interact with our Services or our advertisements, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal information
- Provision of Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including to process your payments, fulfil your orders, send you notifications relating to your account, your purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange shipping, facilitate any returns and exchanges as well as other features and functionality relating to your account.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, your password or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest in order to be responsive to you, to provide you with effective services and to maintain our business relationship with you. in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to run our shop with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (including to remember your actions and preferences), to carry out analytics and better understand user interaction with the Services (in our legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site in order to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please bear in mind that removing or blocking Cookies may adversely affect your user experience and cause some Services to malfunction, including certain features and general functionality, or become unavailable. In addition, blocking Cookies may not completely prevent the way we share information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, for legitimate purposes and for other reasons subject to this Privacy Policy. This may include:
- Suppliers or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping).
- With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to our disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or third parties.
We disclose the following categories of personal and sensitive information about users for the purposes described above in the "How we collect and use your personal information" and "How we disclose personal information" sections:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in any public area of the Services, this content will be public and accessible to everyone.
We do not control who will have access to the information you choose to make available to others, and cannot guarantee that the parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of the information you make public, nor for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or that we do not control, you should review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or by users of said third-party platforms, without any limitation on how we or a third party use it. The fact that we include these types of links does not, in itself, imply an endorsement of the content of said platforms or their owners or operators, except in the situations set out in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details indicated below to request its deletion.
As at the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable and that we cannot guarantee "absolute security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, for example whether we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you reside, you may benefit from all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases decline your request as permitted by law.
- Right to access / to know: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
- Right to deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to correction: You may have the right to request that we correct the personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to ask us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in privacy laws. Please note that, if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on where you are located, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, which you can opt out of receiving at any time using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those relating to your account or the orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details indicated below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or your account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as reasonably practicable, as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details indicated below, or to lodge your complaint with your local data protection authority. For the EEA, you will find a list of the supervisory authorities responsible for data protection here.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by employees and by third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent United Kingdom authority, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or email us at contact@grands-crus.wine or contact us at 14 Rue Drouot, 75009, France.
For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.