Terms of service
Article 1 - Purpose and scope
These terms and conditions of sale (the "Terms") govern sales of wines and spirits concluded on the grands-crus.wine website (the "Site") between ITQS (the "Seller") and any natural person of legal age, acting as a consumer, making a purchase (the "Customer").
Any order placed on the Site implies unreserved acceptance of these Terms. The Seller reserves the right to amend them at any time. The applicable Terms are those in force on the date of the order.
Article 2 - Identity of the Seller
ITQS, a simplified joint-stock company (SAS) with share capital of €1,000, registered with the Versailles Trade and Companies Register under number 914 985 858 (SIRET: 914 985 858 00010), registered office: 2 Impasse de Fréville, 78113 Adainville, France. Intra-EU VAT number: FR79 914 985 858. Contact: contact@grands-crus.wine, telephone +33 6 87 47 31 12.
Article 3 - Prohibition of alcohol sales to minors
The sale of alcoholic beverages to minors under eighteen (18) years of age is prohibited (article L. 3342-1 of the French Public Health Code). When placing an order, the Customer certifies that they are at least 18 years old on the date of the order. The Seller reserves the right to request proof of age and to refuse or cancel any order in case of doubt.
Excessive alcohol consumption is harmful to health. Please drink responsibly.
Article 4 - Products
The products offered are described as accurately as possible. As these are wines, natural variations in vintage, labelling or fill level may occur without engaging the Seller's liability. Photographs are not contractually binding. Products are offered subject to available stock. Should a product become unavailable after an order is placed, the Customer is informed and refunded the corresponding amount.
Article 5 - Prices
Prices are shown in euros (€), inclusive of all taxes, excluding delivery charges, which are billed separately and stated before the order is confirmed. The Seller reserves the right to amend its prices at any time. Products are invoiced on the basis of the rates in force at the time the order is registered.
Article 6 - Order
The Customer selects their products, checks the contents of their basket, enters their delivery and billing details, then confirms their order after accepting these Terms. The sale is definitively concluded upon the Seller's confirmation of the order, sent by e-mail. The Seller reserves the right to refuse any order on legitimate grounds (abnormal order, prior dispute, suspicion of minority, unavailability).
Article 7 - Payment
Payment is made online by bank card via the secure Shopify Payments solution. The Customer's account is debited at the time of the order. The order is processed only after the payment has been effectively confirmed. The Seller retains ownership of the products until full payment of the price.
Article 8 - Delivery
The terms, zones, lead times and costs of delivery are detailed in the Shipping Policy, which forms an integral part of these Terms. As a guide: delivery within mainland France within 2 to 4 working days. Delivery charges are calculated per bottle up to six bottles, then in weight bands (basis: 1 bottle = 1 kg), and remain unchanged above 36 kg. The exact amount is shown in the basket before the order is confirmed. Deliveries outside the served zone are subject to a prior request via the dedicated form.
The Customer must check the condition of the parcel on receipt and raise any reservation with the carrier in the event of damage or shortage (see the Shipping Policy).
Article 9 - Right of withdrawal
In accordance with articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to give any reason.
To exercise it, the Customer notifies their decision by an unambiguous statement (e-mail to contact@grands-crus.wine or standard form). The products must be returned in their original condition, unopened, unconsumed and in their original packaging, within 14 days of the notification. Return costs are borne by the Customer. Full details are in the Refund Policy.
The Seller refunds the sums paid, including standard delivery charges, no later than 14 days after recovery of the products or proof of their dispatch, using the same means of payment as that used for the order. The refund may be reduced where the products have depreciated as a result of handling beyond what is necessary to establish their nature and characteristics.
Article 10 - Legal guarantees
Independently of any commercial warranty, the Seller remains bound by the legal guarantee of conformity (articles L. 217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). To invoke them, the Customer contacts the Seller at contact@grands-crus.wine.
Article 11 - Storage and conditions of use
Wines are products sensitive to temperature and light. It is the Customer's responsibility to ensure appropriate storage conditions after delivery. The Seller cannot be held liable for any deterioration resulting from poor storage conditions after delivery.
Article 12 - Complaints
In the event of a dispute between the Customer and the Seller, both will endeavour to settle it amicably. The Customer sends a written complaint to customer service at contact@grands-crus.wine.
Article 13 - Personal data
The processing of the Customer's personal data is described in the Privacy Policy, which complies with the GDPR and the French Data Protection Act.
Article 14 - Force majeure
The Seller's liability cannot be engaged in the event of non-performance due to force majeure within the meaning of article 1218 of the French Civil Code or to an unforeseeable and insurmountable act of a third party.
Article 15 - Governing law and disputes
These Terms are subject to French law. Failing an amicable settlement, and subject to the protective rules applicable to consumers, any dispute will be brought before the competent French courts.